State Farm® Insurance Agent Christopher Randy Carucci

"*24 hours later, the owner answered my reply within 2 hours, saying someone would be in touch, and I have heard nothing via email, call or text. And still no checks! I was a customer for about 2 years, and while satisfied with the discounts and pricing offered initially, I found the customer service to be very poor. When I first signed on, I put my plan on AutoPay. A few weeks later, I get a letter in the mail saying my plan is being cancelled despite payment. I immediately called, and the representative said they had no record on file for this. The letter was sent in the mail after my payment was already made, and nobody could explain it to me. Thankfully, after this, I had no issues, so I did not have to contact anyone from then until now. Now, I am cancelling my policy as I got a new car, but I did request a quote first. I put in a request online. Nobody got back to me. I texted the number from the app, and asked for a call back for my quote. No answer. I finally called when I had time during business hours. The quote seemed incredibly high, so I told them I would get back to them and to hold off for now- I did not approve any policy. I decided to go with a competitor’s quote, which was over $140 less for more coverage, and called to cancel my current plan on my old vehicle (there is no option to do so on the app). The woman on the phone simply stated that I would get an email, and I was all set. Not only did I never get the email, my plan was still showing up, and they proceeded to send me temporary insurance cards for the car I asked not to insure. I forwarded the temporary cards to Chris’ email for clarification. I was called back the following week and told my policy was cancelled and I was all set. She sent me an email confirming this, and I saw my policy was no longer available in the app. Then, the next night, I got a Drive Safe & Save beacon in the mail for the new car that I did not approve insurance on. It’s ridiculous to offer email and text message as a line of communication, but never use them. It’s also ridiculous that nobody taking the calls seems to know anything that’s going on- the representative I spoke with when calling to confirm my cancellation even said she didn’t see the new car in the system at all, so she didn’t understand why I’d be seeing a temporary card in my email. I sure hope other offices operate differently. I also followed up to ask if I would be reimbursed for my last payment, as the plan was marked cancelled 4 days before the billing date. She instructed me to call the service manager, who I thought was able to help me, but it's been over 3 weeks since I was told I would receive a refund now, over a month since I cancelled my plan, and absolutely nothing has come in. They told me 10-14 business days, and showed me two "checks" dated 5/16 and 5/27- both of which are extremely delayed for when I cancelled. 5/16 is already well beyond the 14 business days, while 5/27 is on day 10 and, based on the fact that 5/16 hasn't showed up, probably won't be arriving by the end of the week either. I cancelled in early May. I will be contacting the Commissioner of Insurance and submitting a complaint with the state. The whole experience just really left a sour taste in my mouth. Very unprofessional all around."

"Deserae Hernandez was so helpful and amazing! Great team to work with."

"The rep was very informative patient and help me find the products I need. She explained in fully what the different policies contain and got me the right fit. I would recommend your service."

"Absolutely not helpful. Have them for years and I can't wait to find someone new. Trying to get a hold of them is a joke. You can and get route to someone who doesn't know anything about the business. They aways say they have to contact another that will get back to me. Then they always email days later. I called so I want a call returned. Emailed the lady back, and I can sense she had an attitude. Lack of customer service and any connection. Not sure what happened to this place."

"Best team to EVER EVER work with"

"Had to see an agent in person, as I had multiple questions about an auto insurance quote and this office is closest to me. Here I had the good fortune to meet Mariely, who not only answered all of my questions, but went above and beyond to help me with a tough transition from out of state. She is an asset to this agency and to State Farm!"

"Erick my best 5 star buddy...sorry I have to leave you, but you didn't lower my insurance you increased knowing that I don't have accidents, DUI, or bad driving record. You still my boy but not my state farm agent. If you could find me a better deal than what I got now, we could be in business again. Best Wishes for you. El Flecha."

"Chris and Eric were awesome and very informative it was a pleasure working with you both!"

"I never thought it was possible to be this happy with car insurance BUT Deanna made it possible. Very hard a dedicated worker."

"I recently reached out to State Farm for a quote regarding my new lease. My agent Stephanie was very helpful and attentive to all my needs. She was able to get me a quote in minutes and was able to make adjustments as needed. She always responded quickly and efficiently and made the process painless and straightforward. I would highly recommend😊"

"This agent was assigned to my policy. He doesn't do his job and has yet to respond to any correspondence."

"Special thanks to Stephanie for brilliant help❣️🌸"

"I had been struggling to apply my father for life insurance as a lot of the applications from other insurances can be confusing. Thankfully, Deserae (agent) had helped us fill the application it was extremely easy/ fast. She was polite and provided the best customer service I've seen. Thank you would highly recommend!"

"This insurance company is absolutely marvelous. I have the pleasure of working with a employee by the name of Deseree Hernandez this employee should give lessons on what excellent customer service is..I was having issues with an accident that occurred and I told her about my problems and she was able to get to the root of all of my concerns. What a pleasure to have someone who honestly wants to help the customer."

"Deana was such a fantastic representative. She helped me so much and was very kind. She was also very patient with me, and I appreciated that very much. Thank you so much. I am overly satisfied with my experience."

"TERRIBLE PAID MORE MONEY THAN NEEDED TO! Because the representative did not listen!"

"I deal with Deserae for my insurance from when I got a quote with her about a couple months ago.She is very professional in her work, very helpful and gets right back to you when needed. Thanks Deserae for all you do."

"I had a wonderful and easy experience with Deanna on the phone. I now have better car and renters insurance! Thanks, Deanna!!"

"La persona que me atendió hoy fue muy amable y profesional me gusto el trato"

"Deserae was super helpful and professional. She explained everything so well, and answered all my questions. I am happy with my new car and life insurance policy. It was an easy process and great prices. I will definitely recommend her to my friends and family."

"Such a great experience ! Desi helped me with finding a great policy for my car insurance. She was very understanding and so happy to help me.Totally would recommend people to get their auto insurance with State Farm!"

"Amazing customer service, Deserae was great, she helped me out fast & easy. Highly recommend!"

"Everyone was extremely helpful and quick with response. Deserae is always available for help and is truly very amazing"

"Excellent service, answered all of my questions. Very satisfied"

"Stephanie Almonte took care of us professionally, courteously and respectfully. Stephanie was so patient with us while finding the right auto insurance coverage for us. It was a pleasure to do business with her"